FAQ

Answers to the questions we hear most.

Reservations, deposits, delivery, insurance, boats, aviation and membership — the essentials, in one place.

How do I book a rental?+

Browse the fleet, choose a vehicle or vessel, and complete the reservation form. A concierge confirms availability, verifies your documents and finalizes payment.

What documents do I need?+

A valid government-issued ID and driver's license (endorsements required for certain categories), proof of insurance, and a payment method on file for the security deposit.

How does the security deposit work?+

A refundable deposit is held on your card at pickup. Amounts vary by category and specific asset. Deposits are released after a satisfactory return inspection.

Do you deliver?+

Yes — airport, hotel, home and event delivery is available through ERP Concierge. Members receive complimentary delivery within their tier's coverage area.

Can I rent a boat without a captain?+

Some vessels allow self-drive rentals for qualified operators. Others require a captain or a valid boater's license. Requirements are shown on each listing.

How do private flights work?+

Aviation requests are handled through licensed and properly authorized aviation operators. Submit a Request a Private Flight form and your concierge will scope the trip and match the right operator.

What is ERP Elite?+

ERP Elite is our private membership with three tiers. Members receive priority booking, exclusive inventory access, member-only pricing, complimentary delivery and a VIP concierge.

What is your cancellation policy?+

Reservations cancelled 72+ hours before pickup receive a full refund of prepaid amounts. Later cancellations may forfeit up to the first day's rental. See our full policy for details.

Still have questions?